Privacy Policy
Your Privacy Matters to Us
Effective Date: September 22, 2026
EDS MOBILE LLC ("EDS Mobile," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, edsmobileapp.com website, eSIM, calling, messaging, and related services.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
We collect information that identifies you personally, including:
We use cookies, web beacons, and similar technologies to collect information about your interactions with our App and Services.
Third-Party Advertising: Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to our users based on their visit to our sites and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Ads Settings.
To provide the core functionality of the EDS Mobile App, we may request access to specific permissions on your Android device. You can manage these permissions at any time in your device settings.
Optional AI processing is enabled through the relevant feature controls and in-app disclosures. Depending on the feature you choose, EDS Mobile sends the information needed to provide it to our backend and processors:
Deepgram provides speech processing and Cerebras provides AI inference. You can manage optional features through their app controls. Disabling a feature stops new processing for that feature; it does not automatically delete information already retained under our data-retention policy. When using features involving another participant, give notice and obtain consent where required by applicable law.
Message content, sender and recipient information, timestamps, delivery status, and media references are stored on the device and may also be stored by EDS Mobile and communications providers to send, deliver, synchronize, and retrieve messages.
In supported app versions, Android can back up or transfer the local app database, including messages and call history, according to your device settings and the app's database-only backup rules. Cloud backup requires supported encryption capabilities. Authentication credentials, preferences, internal files, and cached media are excluded from this automatic backup.
After you sign in, messages and media references can synchronize from EDS servers. Deleting a local message, clearing the app, or uninstalling it does not by itself delete server copies, recipient copies, or existing backups. A database backup does not guarantee that every media attachment remains available. Use the Account Deletion page to request deletion of your account and associated eligible data.
The account portal uses browser session storage to maintain your signed-in session; signing out clears that entry. Cloudflare hosts and protects the website and processes request information for security and rate limiting. Website AI chat sends submitted prompts to our backend and AI processor. Embedded maps, video, and other third-party content may cause your browser to contact their providers.
EDS Insights measures article starts, engaged reads, story clicks, and sharing actions using story identifiers and placement information. We retain story analytics only for as long as needed for the stories to function. The Insights browser event sender skips these measurements when Global Privacy Control or Do Not Track is enabled. This behavior applies to Insights story measurements; website advertising remains described in Section 2.5.
We do not sell your personal information.
We may share your information in the following circumstances:
We share information with third-party vendors who perform services on our behalf:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We may disclose information when required by law, court order, or government request, or to protect our rights and safety.
We may share information with third parties when you provide explicit consent.
We retain your personal information for as long as necessary to:
When data is no longer needed, we will securely delete or anonymize it.
Depending on your jurisdiction, you may have the following rights:
To request deletion of your EDS Mobile account and associated eligible data, use our public Account Deletion page. You may use this page without signing in or reinstalling the App. We verify requests by email before processing them.
If you have active eSIM or phone services, you may need to cancel or resolve those services before deletion can be completed. We may retain limited information where necessary for legal, tax, payment, fraud-prevention, security, or telecommunications obligations, and will explain any required next steps.
We do not sell personal information. California residents have additional rights under CCPA.
If you are in the EU/EEA, you have additional rights including:
To Exercise Your Rights: Use the Account Deletion page for an account-deletion request, or use the contact information below for other privacy requests. We will respond within the timeframe required by applicable law.
We implement appropriate technical and organizational measures to protect your information, including:
However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place through:
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.
Our App may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Your continued use of Services after changes become effective constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
California residents have specific rights under the California Consumer Privacy Act. For details on exercising these rights, contact us at [email protected]
Our legal basis for processing your data includes:
You have the right to lodge a complaint with your local supervisory authority.
Additional rights may apply based on your location. Contact us to learn more about your specific privacy rights.
Last Updated: September 22, 2026