Privacy Policy

Your Privacy Matters to Us

Effective Date: December 2, 2025

1. Introduction

EDS Mobile ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and eSIM services.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you personally, including:

  • Account Information: Name, email address, phone number, date of birth
  • Payment Information: Credit/debit card details, billing address (processed through secure third-party payment processors)
  • Identity Verification: Government-issued ID or documents as required by telecommunications regulations
  • Contact Information: Mailing address, customer support communications

2.2 Device and Technical Information

  • Device type, model, and operating system
  • Device identifiers (IMEI, ICCID, eSIM identifiers)
  • IP address and network information
  • App usage data and analytics
  • Device compatibility information

2.3 Usage and Service Data

  • Data usage statistics and patterns
  • Service plan details and activation history
  • Network connection logs and quality metrics
  • Customer support interactions and call recordings
  • Transaction history

2.4 Location Information

  • Approximate location based on IP address
  • Cell tower location data for service provision
  • Location data if you grant permission through device settings

2.5 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to collect information about your interactions with our App and Services.

2.6 Device Permissions and Sensitive Data

To provide the core functionality of the EDS Mobile App, we may request access to specific permissions on your Android device. You can manage these permissions at any time in your device settings.

  • Microphone Access (RECORD_AUDIO): We access your device's microphone solely to enable voice call functionality (VoIP) within the App. This allows you to make and receive calls through the Service. Audio data is processed in real-time for the purpose of transmitting your voice to the call recipient and is not recorded, stored, or used for advertising purposes by EDS Mobile.
  • Contacts List (READ_CONTACTS): With your explicit permission, we access your device's contacts list. This access is strictly used to:
    1. Display your contacts within the App so you can easily initiate calls or messages.
    2. Identify incoming callers by matching the caller ID to your saved contacts.
    We do not upload your contact list to our servers for data mining, nor do we sell or share your contact information with third parties.
  • Phone State (READ_PHONE_STATE): We may access your phone state to determine if you are currently on another call via your native dialer, ensuring that EDS Mobile calls do not interfere with your cellular service.

3. How We Use Your Information

3.1 Service Provision

  • Activate and manage your eSIM profile
  • Provide mobile connectivity services
  • Process payments and manage billing
  • Verify your identity and prevent fraud
  • Deliver customer support

3.2 Service Improvement

  • Analyze usage patterns to improve Services
  • Develop new features and functionality
  • Troubleshoot technical issues
  • Optimize network performance

3.3 Communication

  • Send service-related notifications and updates
  • Provide customer support responses
  • Send promotional materials (with your consent)
  • Notify you of changes to Terms or Privacy Policy

3.4 Legal and Security

  • Comply with legal obligations and regulations
  • Enforce our Terms of Service
  • Protect against fraud and security threats
  • Respond to legal requests and prevent harm

4. How We Share Your Information

We do not sell your personal information.

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party vendors who perform services on our behalf:

  • Payment processors
  • Cloud hosting providers
  • Network infrastructure partners
  • Customer support platforms
  • Analytics providers

4.2 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights and safety.

4.4 With Your Consent

We may share information with third parties when you provide explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to:

When data is no longer needed, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

6.1 Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format

6.2 Correction and Deletion

  • Correct inaccurate personal information
  • Request deletion of your data (subject to legal retention requirements)

6.3 Opt-Out Rights

  • Unsubscribe from marketing communications
  • Opt out of certain data collection practices
  • Disable location tracking through device settings

6.4 Do Not Sell (California Residents)

We do not sell personal information. California residents have additional rights under CCPA.

6.5 GDPR Rights (EU/EEA Residents)

If you are in the EU/EEA, you have additional rights including:

  • Right to restriction of processing
  • Right to object to processing
  • Right to lodge a complaint with supervisory authority

To Exercise Your Rights: Contact us at [email protected] with your request. We will respond within the timeframe required by applicable law.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place through:

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will promptly delete it.

10. Third-Party Links and Services

Our App may contain links to third-party websites or integrate third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Your continued use of Services after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

EDS Mobile

Email: [email protected]

Address: 211 Warwich Dr, San Antonio, TX 78216

Phone: 830-929-2348

13. Jurisdiction-Specific Information

13.1 California Residents (CCPA)

California residents have specific rights under the California Consumer Privacy Act. For details on exercising these rights, contact us at [email protected]

13.2 European Union/EEA Residents (GDPR)

Our legal basis for processing your data includes:

  • Contract performance
  • Legal obligation
  • Legitimate interests
  • Consent (where required)

You have the right to lodge a complaint with your local supervisory authority.

13.3 Other Jurisdictions

Additional rights may apply based on your location. Contact us to learn more about your specific privacy rights.

Last Updated: December 2, 2025

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